Terms & Conditions

Turban Adventures would never ask for any of your card information related to Number, CVV, Net Banking login, Password, OTP and so forth. Neither would they communicate for transferring funds to any personal account or to install third-party apps like Any Desk, TeamViewer etc. In case you get into any of such act or any loss of your money, Turban Adventure strictly will not be responsible for any sort of losses.

CANCELLATION POLICY

In case of cancellation of tour/travel services due to any unavoidable reason/s we must be informed of the same in writing and this will be effective from the date we receive a letter in writing.

The cancellation charges would be as follows:

• 60 days or more prior to arrival - 15% of the tour/service cost.
• 59 days - 30 days prior to arrival - 30% of the tour/service cost.
• 29 days - 15 days prior to arrival - 50% of the tour/service cost.
• 14 days – 0 days, prior to arrival or no show - NO REFUND.
Note : If booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
• High Peak Season bookings (from 20th December to 15th January).
• Festival Period Bookings (Festivals like -Diwali, Dussehra, Holi, Pushkar fair etc).

NO SHOW FOR GROUP TOURS/PACKAGES:

In case of cancellation of tour/travel services due to any unavoidable reason/s we must be informed of the same in writing and this will be effective from the date we receive a letter in writing. The cancellation charges would be as follows:

• 60 days or more prior to arrival - 25% of the tour/service cost.
• 59 days - 30 days prior to arrival - 50% of the tour/service cost.
• 29 days -0 days, prior to arrival or no show - NO REFUND.
Note : If the booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
• High Peak Season bookings (from 20th December to 15th January).
• Festival Period Bookings (Festivals like -Diwali, Dussehra, Holi, Pushkar fair etc).

Reservation

• Once we receive your tour inquiry, one of our travel consultants will begin designing a trip plan based on your requests in no more than 24 hours.
• A deposit of 30% of the cost of the tour is required at time of booking. Upon receiving your deposit, we will secure your reservation. However, for larger groups, the deposit will be of a higher amount based on suppliers fees, such as hotels, airlines etc.
• We highly recommend you book your tour at least 60 days prior to your preferred departure date to avoid disappointment. Full payment should be made 45 days prior to the date of departure. To secure your reservation, you may be required to pay a higher amount of deposit or make an advance payment of the balance in high season.
• Once the booking is confirmed, you will receive a confirmation letter that includes your proposed flights, hotels and a detailed itinerary. If any conditions should change after your confirmation, Turban Adventures reserves the right to make adjustments and offer you similar alternatives.
• Specific terms may apply to some promotions. Please refer to the specific terms and conditions that are shown with the promotions.

Payment

• Credit card (online or with preauthorization)
• PayPal
• Wire transfer (bank transfer)
• The quote we provide is in US Dollar
• Detailed payment guide will be emailed to you by your travel consultant. Full payment must be settled by bank before your departure date; otherwise, all reservations will be canceled automatically.
• You are responsible for any bank charges levied by the sending bank of your payment.

Cancellation and Refund

• In the event that you need to cancel your tour, you must submit your cancellation request in writing. Charges will be calculated from the date we receive your written cancellation.
All payments for travel services that have not been provided to you will be refunded in accordance with following policy:
• More than 45 days prior to departure: 10% of the full payment per person will be charged
• Between 45 and 15 days prior to departure: 20% of the full payment per person will be charged
• Between 14 and 7 days prior to departure: 50% of the full payment per person will be charged
• Between 6 and 0 days prior to departure: 100% of the full payment per person will be charged
• Additional cancellation fees, if applicable, imposed by the service providers other than Turban Adventures (which may include but not be limited to banks or other payment platforms, airlines, cruises, hotels, railway companies, etc.) will be deducted from the money to be refunded.
• After the tour has commenced, we cannot refund any amount for unused services (including, without limitation, hotel accommodations, air or train tickets, meals, admission fees) due to your early departure, late arrival, or missed days on tours.

Alteration of Itinerary

Prior to your confirmation, amendments can be made free of charge. However, after you confirm the itinerary, you will be charged USD 25.00 per amendment. Any changes to the departure date or destination may incur cancellation fees. All changes are subject to availability and cannot be guaranteed.
While we endeavor to offer all tours as described, we reserve the right to change your itinerary if flight schedule or overland transportation changes, and/or events beyond our control make it necessary to make such amendments. In such event, any increase or reduction of the tour cost will be calculated and charged or refunded accordingly. If it is you who requests any amendments, you will be liable for any additional costs.

Limitation of Liability

• Turban Adventures shall accept no responsibility for any wrongful or negligent acts, omissions, or failure to act of any suppliers such as those of overland, air and water transportation, sightseeing excursions, cruise/hotel accommodations, or of any third party that is not owned or operated directly by Turban Adventures.
• By utilizing the travel services of the suppliers, you agree to look to such suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither Turban Adventures nor any representative of Turban Adventures shall be responsible.
• Without limitation, Turban Adventures is not liable for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from - but not limited to - acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause that is outside Turban Adventures’s direct control. Nor should Turban Adventures take responsibility for the theft or loss of your valuable items caused by your negligence.
• Turban Adventures shall take no responsibility for your failure to comply with customs regulations.

Turban Adventures shall not be responsible for any criminal act or any act of the clients considered criminal by the laws of the country visited, but is obliged to provide both relevant law offices and the clients with utmost assistance in investigation when necessary.

Turban Adventures retains the right to substitute hotels with those of similar quality or to make changes in itinerary of similar quality, flights, or cruise ships, or to cancel the tour prior to departure at any time. If Turban Adventures cancels a tour before it starts, it is liable for a full refund of the money received. However, Turban Adventures will normally not do so unless forced by virtue of unforeseen circumstances. If you purchase an airline ticket separately, make sure that your agent explains the conditions under which the ticket is issued as Turban Adventures is not responsible for such airline ticket cancellation fees.

Turban Adventures reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, taxes, or fuel surcharges. Please note that not all museums and attractions are open every day of the year. Turban Adventures reserves the right to change the sequence of sightseeing and/or to re-route the order of cities if that enables you to visit all listed excursions. In either case, the itinerary content will be maintained to the extent possible and no refunds will be given in respect of any unused or unavailable excursions.

Many of our tour packages include activities that require extra care and attention, which include boarding and going ashore from boats, trekking, climbing hills, entering and exiting tombs and caves, etc. Our representatives will offer you help and useful advice, but all activities are undertaken at your own risk. Turban Adventures and its employees and agents take no responsibility for any action or event that occurs after its employees and agents have fulfilled their duty and taken the necessary care.

Travel Documents

You are required to carry a passport valid for at least 6 months and all the necessary visas, and you are responsible for its accuracy and validity. Turban Adventures will not be responsible for any failure in this respect. You must clearly provide your full name on passport; otherwise, we are not liable for any resulting delays and transport failure. Besides, we strongly recommend you buy travel insurance in advance to cover any accident that may occur.

Medical Issues

We regret that we are unable to accommodate women travelers who are 6-month or longer pregnant. You should take into account all international travel risks and health requirements applicable to the areas you are planning to visit. You are solely responsible for checking the governmental safety and security conditions, vaccination, and other health requirements in countries you are going to visit or transit.

Travel Insurance

We hope you have a safe and enjoyable trip with us. But it is also important to make sure that you are properly insured to protect against any unforeseen circumstances. Before your date of departure, we strongly recommend you obtain proper insurances to cover a wide range of unforeseen loss and damages, including baggage damage or loss, flight delays or cancellations, etc.

Complaints & Claims

• Please let us know whenever you are unhappy with our service by informing your tour guide or personal travel consultant so that we can provide you with better experiences.
• If you want to lodge a complaint or file a claim for compensation, please inform us via email or phone in no more than 15 days after your tour has finished. You are required to attach receipts and evidence to substantiate your claim. Please note that Turban Adventures will not accept any claim lodged 15 days after the tour.

Rerfund Policy

• In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.
• Please note that the refund process may take minimum 5-6 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount. Only written communication shall be entertain in regard to Refund part.

Communications

Should you have any questions or need any help, please feel free to reach us at Inquiry, For more information, contact:
Address: 86-A, Friends Colony, Panchyawala, Jaipur - 302034, Rajasthan, India
Tel: +91-958-755-5888
Email: info@turbanadventures.com

JURISDICTION CLAUSE :

All the disputes arising out of this agreement or any other subsequent agreement would be subject to Jaipur Courts only.